Here at Simply Vans, we pride ourselves on providing fantastic customer service, always. Below, you can find a small handful of comments from the many satisfied customers we deal with day to day.
Hope you and John are ok Thanks for sorting my Vehicle out for me, I Cant praise you enough. We look forward to seeing you both again when we come to the rugby match.
My sincere thanks,
Firstly Thank you for all the time and effort you have put in, I've really appreciated it. We're all very pleased.
Once again thank you for all your help.
"I would like to express my pleasure after my recent r purchase from yourselves in October 2014. Having scoured the Internet for days I came across your dealership which is was located less than 5 minutes from my home.
Your prices were very competitive and I popped in to view and was assisted by a helpful and non pushy salesman who was more than willing to answer questions I raised. I was offered a test drive and accepted which helped me conclude a deal.
On collection of the vehicle I was again impressed with the customer service offered by your staff and woulld not hesitate on coming back when I need to replace the vehicle.
"Dear Sir/ Madem
I would just like to thank your Salesman John White who helped with the purchase. Not only do you have the most competitve prices around (and trust me I have checked) your sales staff are second to none. Offering advice, test drives and a no pressure approach. Once again thank you and look forward to dealing with you again.
Mr C Jones"
"Hi I would just like to thank you for the excellent customer service I have received over the last week. I purchased a vehicle from you approx 2mths ago and have not had any issues until now. These were speedily resolved with excellent customer service. This is the first time I have purchased a Ford and will be purchasing again in the future if this is the customer service that is received.
I Wanted to Thank you
You handled the sale very well, we never felt any obligation to buy. You explained what the many signatures were for, quite a bit of paperwork in total.
So a good outcome. Were pleased to deal with you and your company.
Just got home after a lovely day in wales. The Vehicle is great! Thanks so much for your help and exemplary customer service today.
Best Wishes and thanks again,
Rachel and Tom Martin"
"Pete Carrick was the sales rep and could not have been more helpful. No sales stuff just a sensible discussion about options. Gave me a great deal - unbeatable in fact. I live in Bristol and couldn't get anywhere near a deal like this. Worth the Severn Bridge toll and 45 miles. Cannot recommend highly enough! The vehicle was in superb condition and came with fuel unlike a major dealer in central Bristol who let my son drive off with only fumes in his tank.
"This is my/my families second nearly new vehicle from here. Their pricing is excellent and we were pleased with our trade in price too. I am sure to look here again when the next change is due.
"Found a selection of vehicles I was targeting, each in great condition. Service was efficient and gave us all we wanted. Would use them again next time!
"I am delighted to be writing to you to express our pleasure in dealing with your company recently in relation to the purchase of one of your ex-rental Bailey Motorhomes.
I found the motorhome late one night online, after we had been let down by another company just a week earlier (despite saying that they would hold it for 12 hours until we could confirm finance, they sold it to someone else an hour later). I made a call to your company the next morning and spoke to Lyndon Roberts to confirm it was still available. From the moment we spoke I knew this was a person we could trust.
My partner Helen, then took up the transaction (she’s better at these things), we paid a small deposit based on our confirmation of condition with Lyndon (the previously mentioned company wanted a £4,000 deposit – more like an interest free loan!).
We then arranged to pick the van up two weeks later (Friday 10th February) – still having not seen it. But, we trusted Lyndon.
On arrival at Swansea (3.5 hours from home) with our trade-in, we were warmly welcome by Lyndon. From then on, the whole experience could not have been better. We were given coffee (twice) and offered biscuits and even allowed to bring our two dogs into the showroom.
Our new van was inside so we could check it over and we were given a great demo of everything by Jamie.
Just a couple of hours later we were on our way in our lovely, clean, new (to us) motorhome and off to camp at Slimbridge in Gloucester.
We have purchased an ex-rental camper before, a VW California, and the savings in exchange for a little wear and tear are ideal for us. The Bailey has a few little things as expected, but we are over the moon with it.
Once again, thank you so much to Lyndon for an exceptional service, this is the way it should always be. We picked up a brand-new Mercedes this time last year from a main dealer in Guildford, and to say that was an anti-climax is an understatement!
We would happily deal with your company again in the future.
Feel free to use any of this as promotional material if you wish, we shall recommend you to anyone is looking to buy ex-rental or even to rent a motorhome.
Many thanks & kind regards,
Ian Taylor (& Helen Ranaghan)"
"We recently bought a Motorhome in April and we dealt with both Lyndon and Jamie in the process. The reason for my email is to tell you how pleased we are with the overall service and experience.
We had trawled around a few Motorhome dealerships when looking for the right Motorhome and we were really put off by some but coming to Days was a totally different experience.
I dealt with Lyndon initially by phone and then we had the initial viewing with Jamie; both were so very helpful on the phone and in person. We never felt pressured with the sale and we're given plenty of time to think about it.
As well as the sales process being great we have also received great after sales service too when we have had issues with the Motorhome; both times it was resolved really quickly and it just seems that we are a priority when and if we do have problems.
Jamie has been particularly helpful during the after sales process.
On the back of receiving such good service we have recommended Days time and time again to friends and family and will continue to do so. We have been extremely impressed with the overall experience and we want to commend both Jamie and Lyndon for this.
Liza Rabaiotti & Jon Davies (Motorhome bought Bailey Autograph)"